Privacy Policy

1. Introduction

Pryde ("Pryde", "we", "us", or "our") operates a shared-ride and cost-sharing commute platform that connects drivers already traveling to work with passengers heading the same direction (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you use our website, mobile application, and related services in Nigeria.

By creating an account or using the Service, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect the following categories of information:

• Account information: full name, phone number, email address, profile photo, and password when you register as a driver or passenger.
• Identity verification: government-issued ID, driver's license, and vehicle registration details for users registering as drivers.
• Ride information: pickup and drop-off locations, route, ride date and time, number of seats offered or requested, and per-seat cost-sharing amount.
• Location data: real-time GPS location while a ride is active, so drivers and passengers can find each other and track the trip in progress.
• Communications: messages exchanged between drivers and passengers through the Service, and messages you send to our support team.
• Payment-related information: transaction records of cost-sharing payments processed through our third-party payment partners. We do not store your full card or bank details on our servers.
• Device and usage data: device type, operating system, IP address, app version, and general usage patterns collected automatically.
• Ratings and feedback: reviews and ratings you give or receive after a ride.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your Pryde account and verify driver eligibility;
• Match drivers and passengers traveling the same route at the same time;
• Calculate and display fair per-seat cost-sharing amounts;
• Facilitate communication between matched drivers and passengers;
• Process cost-sharing payments through our payment partners;
• Provide customer support and respond to inquiries;
• Monitor, investigate, and improve the safety and reliability of the Service;
• Send ride confirmations, safety notifications, and service updates;
• Comply with applicable Nigerian laws and regulations, including transport and data protection requirements.

4. Location Data

Because Pryde matches drivers and passengers based on shared routes, location data is central to how the Service works. We collect approximate location to show nearby rides, and precise real-time location while a ride is active for route matching, ETA display, and trip tracking.

5. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Between matched users: a driver and passenger matched on a ride can see each other's name, photo, rating, approximate pickup point, and vehicle details (for drivers).
• Service providers: third parties that help us operate the Service, such as payment processors, mapping providers, cloud hosting, and identity verification vendors.
• Legal and safety reasons: when required by law, to respond to legal process, or to protect the safety of our users, the public, or Pryde.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy continuing to apply to your information.

6. Cost-Sharing & Payments

Pryde is a cost-sharing platform, not a commercial taxi service. Amounts paid by passengers to drivers represent a shared contribution toward fuel, tolls, and trip-related expenses, calculated and displayed before a ride is booked. Payments are processed by licensed third-party payment providers operating in Nigeria; we retain transaction records for accounting, dispute resolution, and regulatory compliance purposes.

7. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Service, resolve disputes, enforce our agreements, and comply with legal obligations. Ride history and transaction records may be retained for longer periods where required by Nigerian financial or transport regulations. You may request deletion of your account as described in Section 9.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction, including encryption in transit and access controls on our systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Subject to applicable law, including the Nigeria Data Protection Act (NDPA) 2023, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your account and associated personal data, subject to legal retention requirements;
• Withdraw consent to certain data processing, such as location tracking, where applicable;
• Object to or restrict certain uses of your information;
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise these rights, contact us using the details in Section 12.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of material changes through the app or by email, and update the "Last updated" date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: privacy@pryde.ng
Support: hello@pryde.ng