How can we help?

We're starting in Lagos, with Abuja and Port Harcourt next. Join the waitlist to be notified the moment Pryde launches in your city.

Not at all. You can join as a passenger with no car, or as a driver if you commute regularly and want to share your empty seats.

No. Pryde is a cost-sharing carpool platform. Drivers are commuters already heading to work who open up their empty seats — they aren't professional taxi drivers, and passengers pay a shared portion of trip costs, not a commercial fare.

Yes. Drivers can edit or cancel a posted ride anytime before departure, and passengers can cancel a request. We recommend doing so as early as possible out of courtesy to the other side.

Contact our support team right away using the form below or by email, and let us know the ride details. No-shows affect a user's rating and repeated issues are reviewed by our team.

Drivers set a per-seat price when they post a ride, based on fuel and toll costs for that route. Passengers see the price upfront before requesting a seat — no surprises.

Payments are handled through our licensed third-party payment partners. We don't store your full card or bank details — see our privacy policy for more on how payment data is handled.

Drivers and passengers create verified profiles, and every ride shows ratings and trip history. We're also building in-app trip sharing so you can send your live route to someone you trust.

Email us at hello@pryde.ng with as much detail as possible — the ride date, route, and the people involved. Safety reports are prioritized and reviewed by our team.

Once the app launches, you'll be able to edit your profile, vehicle details, and preferences directly from your account settings. For now, email us to update any details tied to your waitlist entry.

You can request deletion of your account and associated personal data at any time. Email hello@pryde.ng and we'll process your request in line with our privacy policy.